Job Description

Here in the heart of Redwood Shores, where Silicon Valley innovation meets the freewheeling atmosphere of the Bay Area, you’ll find The Grand Bay Hotel. The Grand Bay Hotel is seeking an experienced, energetic and dynamic individual to fill the position of Group Sales Manager and to come join a very high-performing team that dominates all segments and markets. The ideal candidate will manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We value you and what you do. We manage properties of every size and major brand across North America. Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Position: Group Sales Manager

JOB OVERVIEW: Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded.

REPORTS TO: Director of Sales & Marketing

ESSENTIAL JOB FUNCTIONS:

1. Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.

2. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

3. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments participation in servicing accounts.

4. Develop and conduct persuasive verbal sales presentations to prospective clients.

5. Travel locally to conduct outside calls, promote the hotel, and review competition.

6. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.

7. Represent hotels at trade shows. Set up exhibits involving bending, stooping, lifting, and reaching overhead.

8. Communicate both verbally and in writing to provide clear direction to staff.

9. Comply with attendance rules and be available to work on a regular basis.

10. Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch in” and help co-workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs, and resolve complaints. Ability to move throughout the hotel to conduct site inspections

For applicants who will be working in California, the anticipated compensation range for the position is $84,000-$90,000. This is an Overtime Eligible Manager position base plus a quarterly incentive bonus. The salary offered to the successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.